How Roblox users are still suffering with two major issues after three-day outage hit millions of players

How Roblox users are still suffering with two major issues after three-day outage hit millions of players

November 1, 2021

THIS is how Roblox users are still suffering from two major issues after a three-day outage that plagued millions of players.

Despite the Roblox gaming platform being back in service, thanks to engineers who worked hard to fix all problems, gamers are still experiencing some issues.


The platform first went down on October 28, 2021, according to claims on social media sites, and started back up late in the day on October 21, 2021.

And now, although the site appears to be working again, some users are reporting trouble with the login process and two-step security feature.

Regardless of service being restored, some are unable to log in to the platform due to a wrong password notification that pops up, PunikaWeb reports, while others are getting stuck on the login page.

On Monday morning, one Roblox user took to Twitter to explain an issue, writing: "hi, when I try to log in to my account, it always says the password is wrong and the code that comes in 2 step verification is always wrong, is this error just me?"

Another user tweeted: "Hello. Please consider this problem. When I tried to enter the account, it gave out 'Wrong password or username', I hurried to push on the button 'Forgot password or username', I clicked there and entered my mail.

Meanwhile, other users took to Twitter to reveal they're experiencing a different issue —having the login screen freeze up as they try to access the platform.

Another Roblox user tweeted: "help am i the only one with my screen freezing every few seconds in roblox."

The other major issue plaguing some Roblox users is a problem with the security page's two-step verification.

Read our Roblox live blog below for the latest updates…

"@Roblox please fix 2 step and security on iphone, thank you if you see this tweet," one user tweeted.

Another wrote: "It's the 2 step verification, it's just not loading for you cuz whenever I log into my Roblox acc it takes me to security and requests a 2 step verification."

In addition to the two major issues, other Roblox users have reported issues with extensions.

One explained on Twitter: "Ok so everyone is excited about roblox being back. But what about extension?

"Like look at this (Ik Roblox doesn't own this extension but can somebody tell the dev to fix it?)"

Roblox did not respond immediately to The Sun's request for comment about the issues on Monday.

The three-day Roblux outage, which triggered many complaints on social media, happened shortly after the Chipotle Halloween experience went live, but it was simply a spooky coincidence.

A bug was reportedly to blame, rather than a surge in traffic related to any particular Roblox experience.

CEO David Baszucki elaborated on the issue in a Roblox blog post, saying: "A core system in our infrastructure became overwhelmed, prompted by a subtle bug in our backend service communications while under heavy load.

"This was not due to any peak in external traffic or any particular experience.

"Rather the failure was caused by the growth in the number of servers in our datacenters."

The Roblox team was slow to acknowledge the problem, with gamers relying on unofficial Twitter accounts for their updates.

Roblox Status is one such account The Sun kept tabs on during the unexpected downtime.

Thanks to constant monitoring and instant Roblox updates, its follower count skyrocketed from 4k before the game went down to its current 48.6k followers.

Baszucki explains that recovery took so long because of "difficulty in diagnosing the actual bug."

However, this was not the first time Roblox shut down or experienced issues in 2021.

It previously experienced problems on July 1, 13, and 20, June 9 and 12, May 13 and 25, April 29, and January 18.

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